Houston Auto Repair Reviews - Page 38 - Elite Auto Experts

Still thinking about which auto repair or collision repair facility to take your vehicle to in Cypress, Copperfield or the surrounding Northwest Houston communities? Don't take our word for it, read through the thousands of positive reviews Elite Auto Experts has received below! But don’t just take our word for it, you can also check out our 1,000+ positive reviews on Google! We value your opinion and have a 100% customer satisfaction guarantee. Should we fail to achieve that, we pledge to make it right. If you feel our service did not meet your standards or expectations, please reach out to us directly so we can fix it.

High-quality service and happy customers are our utmost importance. Our mission is to provide the highest quality automotive repair and maintenance services in the northwest Houston area with integrity, transparency, and outstanding customer service.

Our staff at Elite Auto Experts thank you so much for leaving your feedback! We have been providing excellent automotive services in Houston for over a decade. Sharing your review and experience allows others to trust us with their vehicle. It allows us to grow and continue to provide exceptional auto repair and collision repair services for many more years to come. Thank you for trusting us to help keep you safe on the road!

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Yosvany Gonzalez

6/13/2023

5

The BEST ONE

Benjamin Huynh

6/12/2023

5

Anonymous

6/11/2023

5

Had to catch my college kids car up on maintenance and I have been using Elite for over 12 years. The infotainment center on the Ford focus 2018 is notorious for failing and we were out of warranty zone being 2023. Of course Elite gets the part in two days and has my car back to me operating fantastically only a day after the part arrived. Fantastic service as always. The team here is family as far as I’m concerned. The have seen my kids grow into men and am proud to show my sons what good service and commutation looks like by bringing them in during my services experiences with Elite. They treat us well and have earn me as a lifelong customer.

Armesha

6/9/2023

5

The staff was friendly and helpful. Edwin Smiley was very friendly and professional. I have found a new place that I can trust my vehicle for maintenance and repairs.

Deborah Courial

6/9/2023

5

Staff so friendly, it makes you feel they care & listen to you.

Rolando Rodriguez

6/9/2023

5

This is my second experience with Elite. Edwin Smiley was my service advisor. He was very thorough answered all my questions. Friendly and professional. He keeped me a breast while my vehicle had some major repairs from suspension to engine front and rear seal replacement along with primary and secondary oil pan leaks. This total up to 4291.09. After 5 business days I received my vehicle. I was completely satisfied except I was told that my vehicle would also receive a complementary wash. This did not happen. I did mention to Smiley, he did offer by saying I could bring the vehicle back next week. This would not have been feasible as it’s along way. Alex was the one that met me outside handing me my keys as he drove my vehicle out front greeted me with an awesome attitude asked me how everything was. I expressed all was good for the money I spent I was to get a free car wash. Immediately Alex apologized and said if you have thirty minutes I will get your truck cleaned up. BAM! I said sure. I loved that Alex stepped up to the plate. My truck runs like a brand new vehicle I love the feel. The first time I used your service approximately one year ago. I had you guys replace breaks rotors check my truck for a long road trip I had to make. BAM! Elite made me very happy the truck ran beautifully. Elite stands by their name ( a group of superior great men). Thanks for your service you won a true customer much respect. The entire staffed Rocks.

Dear Rolando! Thank you so much for taking the time to write such a detailed review about your experiences at Elite Auto Experts. Your feedback means a lot to us. We're pleased to hear that Edwin provided you with thorough and professional service. Our team strives to keep our customers informed throughout the repair process, and it's fantastic to hear that we achieved this during your visit. We're also glad to know that you were satisfied with the major repairs done on your vehicle, from suspension to engine front and rear seal replacement, along with addressing the primary and secondary oil pan leaks. Our team is dedicated to ensuring that every vehicle we service is returned to its optimum condition. We apologize for the oversight with the complimentary wash, but we're pleased to know that Alex quickly addressed this for you. Customer satisfaction is our top priority, and we're committed to going the extra mile to ensure our customers are happy. Thank you for entrusting your vehicle to us for a second time. It's wonderful to know that you are pleased with the service provided and that your truck is running like a new vehicle. We look forward to serving you in the future, Rolando. Thank you for choosing Elite Auto Experts and for your words of appreciation. Best regards, Elite Auto Experts Team.

- Elite Auto Experts

Anonymous

6/8/2023

5

Edwin Smiley greet me at the door , helped with my tea and gather my information. He later explained my bill and the services need to keep my old on the road. I appreciate the information and the no pressure . I wasn’t referred to this company, I just happened to go by often and decided to try them. So far I haven’t been disappointed. Thank for the discount offers. Keep up the good work and I’ll keep coming back. Micaela Salinas

Mark Adams

6/8/2023

5

I've been going to Elite for years now, even before they moved into their new building. They always do great work, and they're honest abut what needs to be done. They have also have no problem discussing options and explaining issues affecting my vehicle.

Tammy White

6/7/2023

5

Edwin did a great job. The whole team was great. The problems were broken down and explained. The problems were fixed with no hassles.

Dear Tammy, Thank you for your 5-star review and for taking the time to share your experience with us. We are thrilled to hear that Edwin and the rest of the Elite Auto Experts team were able to assist you effectively. Providing clear and thorough explanations of any vehicle issues is a priority for us, as we believe that transparency is key to building trust with our customers. We are glad that we could solve the problems without any hassles, living up to our commitment to providing a smooth, high-quality service. Your feedback motivates us to continue delivering exceptional service to our clients. Thank you for choosing Elite Auto Experts. We look forward to serving you again in the future! Best Regards, Elite Auto Experts Team.

- Elite Auto Experts

Jimmy Smith

6/7/2023

5

Dear Jimmy! We're truly grateful for your 5-star review. As you didn't provide any detailed feedback, we sincerely hope that our service met your expectations in all aspects. At Elite Auto Experts, we strive to provide the best auto repair and service for our customers, ensuring a seamless and positive experience. If you have any further comments, suggestions, or insights, please feel free to share them with us. We value your input and utilize it to continually improve our services. Thank you for choosing Elite Auto Experts. We look forward to serving you again in the future! Best Regards, Elite Auto Experts Team.

- Elite Auto Experts