Houston Auto Repair

I will start by saying the repair of my BMW was great. Paint so far matches the rest of the car which is hard to do in a 18 year old car. My front fender was damaged so this folks repaired it. My car had the rear window regulators bad and they went out of their way to put the windows up which in my view was awesome. Now the only reason I gave 4 stars and hope this helps as feedback to their management. Communication was really bad. Insurance company said would take 4 days. Well this folks took about 11 days. Now this was not the main problem since this a spare car for us. The problem is no one had the courtesy to call me and keep me updated on what was going on. I called after a few days and boom after speaking to the lady at the front i got the 1st update. Then another 2 to 3 days went by and nothing so I called and the same lady told me they had sent in an extra bill to insurance and needed an extra molding ordered. Again I had to make a call to find this out. So in short I was dissatisfied that I had to start calling for updated instead of them updating me as they promise. The lady said we are extremely busy. But I am sorry I can take that as an excuse since you accepted to do my work and you promise to me a client to keep me updated. Other than this lack of communication you guys would have gotten 5 stars. UPDATE: Since I got the car back I had to bring it back once since fender well cover was not installed properly and tire was hitting it. They took care of that and also fender side marker was mounted and was lose and they said was adjusted to fit better. So far so good for now.

the front desk staff is very polite and friendly

Got my 200k service for my truck done there. Good folk. Been going there for 5 years now.

Elite Auto Experts was fast, friendly, and very detailed with my car. I was very satisfied with the customer service Alex handle everything down to my vehicle warranty coverage for my repairs. I highly recommend Elite Auto Experts to anyone.

Did a great job on my wheel alignment, my vehicle drives perfectly straight now. Very nice state of the art facility!!!

Excellent attention Quality

Always helpful, honest and timely .Detailed explanations of problems with vehicle including photos . This business clearly exceeds its competitors .Thank you !

Alex is one outstanding gentleman. He was attentive and very professional. Thankful for Elite Auto and highly recommend it to anyone looking for a reliable establishment.

Always friendly. Always fair.

Absolutely Love these Guys. Alex was a Sweetheart from Start to finish. I moved from Louisiana and had problems finding a Shop to repair my husband's car. Accidentally pulled Elite up as I was hunting for another place. And I started reading their reviews & other than a few people saying they were expensive, I saw enough to make me give these guys a call. I talked to Alex and over the phone just by the tone of his voice I could since that these are the kind of people I want to do business with.. And just for the Record, I'm not Rich and I work hard for my Money so when I spend it I want RESULTS! So in my Opinion... Hell yeah they are kinda Expensive. But when it comes to what my Husband wants.. I want the Best, so if the Means Stretching my Budget to get the Best... Then I'm convinced I made the Right Choice. And I also traveled an hour away from home to find them.. Bottom Line If its Gucci you want.. your gonna Pay a little more... With that being said let Me say this... If it's an Auto Expert you want.. your gonna Pay a little more.. I'm happy with my choice I Proudly recommend them, and most definitely plan on taking any of my future car care needs to the Experts... Thanks Guys Steve was also a Sweetheart whenever I called..